Indian Railways Relaxes Refund Rules for PRS counter generated Tickets

#Government_Advisory in wake of #Covid-19 to avoid crowding and practice social distancing. Indian Railways relaxes Refund Rules for PRS counter generated tickets.

All rules for e-ticket remain same as passenger does not need to come to Station for refund of ticket.

This relaxation is for journey period from 21st March – 15 April 2020.

1) CASE 1- Train cancelled by Railways for journey period 21 March – 15 April 2020.

• Refund across counter can be taken on submission of Ticket upto 45 days from date of journey. (Instead of extant rule of 3 hours/72 hours)

CASE 2: Train NOT cancelled. Passenger does NOT want to perform journey.

• TDR (Ticket Deposit Receipt) can be filed within 30 days from date of journey at the station. (Instead of extant rule of 3 days).


• TDR can be submitted to CCO/ CCM Claims office for getting the refund with 60 days of filing of TDR subject to verification from Train chart. (Instead of extant rule of 10 days).


• for passengers who want cancel ticket through 139 can get refund across the counter within 30 days from date of journey. (Instead of extant rule of upto scheduled departure of the train).

PASSENGERS ARE ADVISED TO AVAIL THE FACILITY AVOID COMING TO RAILWAY STATION DURING THE SPREAD OF VIRUS.

With taking a lot of care of the passengers by the Indian Railways, there’s should be a group of committee including GRP, RPF staff, headed by a senior railway officials atmost all important stations, to judge the situation and can take remedial action on the spot.

Indian Railways is the biggest transporter of traveling passengers in India. Railways is having the required data of the reserved passenger including Name of passenger, addres, mobile nos., from and to stations, class, train and date of journey etc. All methods of refund of Reserved rail tickets should be send to the passenger on his given mobile nos. directly. It will guide the passenger properly and can avoid havoc of passenger at the PRS counters.