New Benchmark in Ticketing Efficiency with Anti-BOT Measures and Digital Modernisation

Admin

โžข Record Booking Milestone: Highest ever 31,814 tickets booked in a single minute on May 22, 2025.
โžข Advanced AI- based BOT Mitigation Solution: All malicious bot traffic is eliminated, ensuring fair access for genuine users.
โžข Improved user experience, enhanced security, simplified booking and equal access for real users.

New Delhi: In a major leap towards enhancing transparency, security and user experience, Indian Railways has undertaken a comprehensive digital overhaul of its ticketing infrastructure. Through the deployment of cutting-edge anti-BOT systems and integration with a leading Content Delivery Network (CDN) service provider, the Railways has significantly curbed unauthorised automated bookings by unscrupulous agents and improved the access of the web site to the genuine users.

New Delhi: The new system has effectively mitigated all bot traffic, which peaks during the first five minutes of Tatkal. Bot traffic accounts for up to 50% of overall login attempts during this period. This enhancement ensures better accessibility for genuine users.

Additionally, 2.5 crore suspected user IDs have been deactivated for booking tickets. A landmark achievement was recorded on May 22, 2025, with the highest-ever per-minute booking of 31,814 tickets, showcasing the robustness and scalability of the upgraded platform.

To further enhance fairness and efficiency, new user protocols have been introduced. Users not authenticated via Aadhaar can book Opening ARP, Tatkal or Premium Tatkal tickets only after 3 days of registration, while Aadhaar-verified users can book tickets without delay.

These efforts have delivered measurable improvements. The average daily user logins increased from 69.08 lakh in FY 2023โ€“24 to 82.57 lakh in FY 2024โ€“25, registering a 19.53% rise, while average daily ticket bookings grew by 11.85% in the same period. Additionally, E-Ticketing now accounts for 86.38% of total reserved ticket bookings.

Systemic upgrades include:

  • 87% of static content being served via CDN for faster load times and reduced server load.
  • Active detection and mitigation of bot traffic using sophisticated AI algorithms.
  • Proactive deactivation of suspicious user IDs and complaint lodging via the Cyber Crime Portal.

Indian Railways, through IRCTC, remains committed to delivering a seamless, secure and user-friendly ticketing experience. Continuous innovation and modernisation will remain central to ensuring equitable access and safeguarding the interests of millions of passengers across the country.