Provision of Economy Meals and affordable Packaged Drinking water at platform near General coaches

Railway Board vide letter dt. 27.06.2023, issued instructions for provision of economy meals, snacks/combo meals to be served through extended service counters to be placed at platform near General (#GS) coaches to facilitate service of economy meals, snacks/ combo meals and affordable packaged drinking water to passengers travelling in GS coaches of the trains.

The meals are to be supplied from the kitchen units (Refreshment Rooms – RRs & Jan Aahars – JAs) of IRCTC.

The location of these counters is to be decided by Zonal Railways so as to align these counters with the location of GS coaches on platforms. The provision of this extended service counters at the platforms has been done on an experimental basis for a period of 06 months.

IRCTC Zones have been advised to implement the services through the kitchen units (RRs & JAs) for facilitating passengers of GS coaches with the Economy & Snack Meals along with affordable packaged drinking water.

IRCTC Zones have also been advised to undertake this activity in due coordination with Zonal Railways.

The extended service counters have been commissioned at various stations.

With regard to water glasses of 200 ml packaged drinking water efforts are being made to source at stations wherever feasible and till such time 1 Litter bottle of PDW is available.

Further, more stations are being identified and will be covered for provision of extended service counters progressively for the availability of the economy meals and water.